Frequently Asked Questions

Payzar is a mobile financial services application designed specifically for the South African market. It enables users to manage digital funds with deposits, withdrawals, peer-to-peer transfers, transaction histories, and QR-based payments.

Key features include:

• Digital wallet for storing funds securely
• QR code payments for instant transactions
• Multi-language support (11 South African languages + 4 international)
• USSD functionality for areas with limited internet
• AI-powered fraud detection and security

Creating a Payzar account is simple:

1. Download the Payzar app from the Google Play Store or Apple App Store
2. Open the app and tap "Sign Up"
3. Enter your email address and create a secure password
4. Verify your email with the OTP code sent to your inbox
5. Add your phone number and verify it with another OTP
6. Set up your security PIN or enable biometric authentication

Once registered, you can start using basic features immediately. To access all functionality, you'll need to complete identity verification.

Payzar is currently available in all South African provinces and we're rapidly expanding to other African countries. Our current expansion plan includes:

• Available now: South Africa
• Q3 2025: Namibia, Botswana
• Q4 2025: Zimbabwe, Mozambique
• 2026: Kenya, Nigeria, Ghana

We're working with local regulators in each country to ensure compliance with financial regulations. Check our website or app store listing for the most current availability information.

Payzar employs multiple layers of security to protect your funds and personal information:

• Biometric authentication: Fingerprint or facial recognition for app access and transactions
• PIN protection: Custom PIN required for all transactions
• End-to-end encryption: All data is encrypted in transit and at rest
• AI-powered fraud detection: Machine learning algorithms monitor for suspicious activity
• Two-factor authentication: Required for all sensitive operations
• Regular security audits: We undergo independent security testing

We comply with POPIA (Protection of Personal Information Act) and other relevant data protection regulations.

Payzar has different verification levels depending on the features you want to access:

Basic Level (Instant access):

• Email verification
• Phone number verification
• Basic transactions (up to R2,000 daily limit)

Verified Level (Full access):

• Government ID upload (front and back)
• Selfie verification
• Manual ID number and name entry
• Higher transaction limits (up to R20,000 daily)
• Access to withdrawals and business features

Verification typically takes 2-24 hours after document submission. You'll receive a notification once your verification is complete.

If your phone is lost or stolen, take these immediate steps to secure your Payzar account:

1. Contact your mobile provider to suspend your SIM card
2. Use another device to visit payzarapp.co.za and log in to your account
3. Go to Security Settings and select "Remote Logout" to sign out of all devices
4. Freeze your account temporarily if you suspect unauthorized access
5. Contact support if you need assistance regaining access

Because Payzar requires biometric or PIN authentication for transactions, your funds remain secure even if someone has physical access to your phone.

QR code payments make transactions quick and contactless:

1. Each Payzar user has a unique QR code that contains their payment information
2. To receive payment, display your QR code from the "Receive Money" section
3. To send payment, tap "Scan QR" in the app and scan the recipient's code
4. Enter the amount you want to send
5. Confirm with your PIN or biometric authentication
6. The transaction processes instantly, and both parties receive confirmation

Businesses can print their QR codes for display at point-of-sale. QR payments work even with basic smartphones that have cameras.

You can add funds to your Payzar wallet using several methods:

1. Debit/Credit Card:

• Go to "Add Money" in the app
• Enter your card details (card number, expiry date, CVV)
• Authenticate with your Payzar PIN or biometric
• Funds are available instantly (small processing fee may apply)

2. Bank Transfer:

• Use your banking app to transfer funds to your unique Payzar account number
• Funds appear in your wallet within 1-2 business days
• No fees for standard bank transfers

3. Cash Deposit:

• Visit participating retailers (Checkers, Pick n Pay, etc.)
• Provide your Payzar ID number at the counter
• Deposit cash - funds are available within 5 minutes
• A small deposit fee may apply depending on the retailer

Withdrawing funds from your Payzar wallet is straightforward:

To Your Bank Account:

1. Go to "Withdraw" in the app
2. Select "To Bank Account"
3. Enter the amount you want to withdraw
4. Select your linked bank account or add a new one
5. Authenticate with your PIN or biometric
6. Funds typically arrive within 1-2 business days

Cash Pickup:

1. Go to "Withdraw" and select "Cash Pickup"
2. Choose from participating partners (ATM, retailers)
3. Enter the amount and receive a withdrawal code
4. Visit the selected location and provide your code and ID
5. Receive cash immediately (small fee may apply)

Standard withdrawal fees are 1.5% for bank transfers and 2% for cash pickup, with a minimum fee of R5.

Payzar has different transaction limits based on your verification level:

Unverified Users:

• Daily send limit: R2,000
• Daily receive limit: R5,000
• Maximum wallet balance: R10,000

Verified Users:

• Daily send limit: R20,000
• Daily receive limit: R50,000
• Maximum wallet balance: R100,000

Business Accounts:

• Custom limits based on business needs
• Higher thresholds available upon request
• Volume-based fee discounts

Limits are in place to protect against fraud and comply with financial regulations. You can request higher limits by contacting support and providing additional documentation.

Payzar Business is designed specifically for merchants, vendors, and small businesses. Key differences from the personal version:

Business-specific features:

• Printable QR codes for point-of-sale
• Bulk payment processing
• Sales reports and analytics
• Customer management tools
• Inventory tracking integration
• Multi-user access with role permissions

Pricing:

• Lower transaction fees for businesses
• Monthly subscription options with additional features
• Volume-based discounts

Support:

• Dedicated business support team
• Extended support hours
• Onboarding assistance

Business accounts require business registration documents and additional verification. You can upgrade from a personal account in the app settings.

Getting a printed QR code for your business is simple:

1. Upgrade to a Payzar Business account (if you haven't already)
2. Go to the "Business" section in the app
3. Select "QR Codes" and then "Create Printable QR"
4. Customize your QR code with your business name and logo
5. Choose from several design templates
6. Download the high-resolution file

Printing options:

• Print it yourself on any printer
• Use our partner printing service for professional materials
• Order signage through our partners (stickers, standees, etc.)

You can create multiple QR codes for different locations or purposes. Each code will deposit payments into your main business wallet.

If a transaction fails, follow these steps:

1. Check your internet connection - Poor connectivity can interrupt transactions
2. Verify your balance - Ensure you have sufficient funds
3. Check transaction limits - You may have reached your daily limit
4. Restart the app - Close and reopen Payzar
5. Try again - Sometimes transactions fail due to temporary issues

If the problem persists:

• Check the "Transaction History" to see if the transaction is listed as pending or failed
• Contact support with the transaction reference number
• If funds were deducted but not received, we'll help trace the transaction

Most failed transactions automatically reverse within 5 minutes. If funds don't return to your account within 24 hours, contact our support team.

Updating your personal information depends on what needs to be changed:

Basic information (email, phone number):

1. Go to "Profile" in the app
2. Tap "Edit" next to the information you want to change
3. Follow the verification steps (OTP sent to new number/email)
4. Save changes

Name or ID number changes:

• Contact support directly for assistance
• You'll need to provide documentation supporting the change
• This may require re-verification of your account

Bank account changes:

1. Go to "Bank Accounts" in the app
2. Remove old bank accounts
3. Add new bank accounts (requires verification)
4. Set as default if desired

For security reasons, some changes may temporarily limit your account functionality until verification is complete.