Frequently Asked Questions

Payzar is a mobile SaaS business management, inventory, POS, and digital transaction platform built for South Africa's micro-merchants and informal traders. Payzar provides the technology layer to run your business, while payment processing, Instant EFT, and real-time bank settlements are powered by registered Third-Party Payment Providers (Ozow) and licensed financial institution partners.

Key features include:

• Closed-loop virtual ledger for real-time transaction tracking
• Ozow-powered Dynamic QR code payments for instant checkouts
• Multi-language support (11 South African regional languages)
• Offline inventory & POS tracking for township traders
• AI-driven fraud monitoring and encryption

Creating a Payzar account is simple:

1. Download the Payzar app from the Google Play Store or Apple App Store
2. Open the app and tap "Sign Up"
3. Enter your email address and create a secure password
4. Enter your SA ID / Passport number for automated Tier 1 verification
5. Complete a quick biometric selfie liveness check
6. Set your secure transaction PIN

Once Tier 1 is verified, you can immediately accept payments and manage inventory. Enterprise merchants can upgrade to Tier 2 for custom limits.

No. Payzar (Pty) Ltd operates strictly as a SaaS payment aggregator and virtual ledger technology provider. We do not hold un-sponsored public deposits. All real fiat funds are held in dedicated, ring-fenced accounts hosted at registered commercial banks. Inbound pay-ins and outbound cash-out settlements are cleared via Ozow's Instant EFT and Real-Time Clearing (RTC) payment infrastructure under PASA and SARB regulatory guidelines.

Payzar is currently available in all South African provinces and we're to expand to other African countries. Our current expansion plan includes:

• Available now: South Africa
• Coming Soon: Your Country

We're working with local regulators in each country to ensure compliance with financial regulations. Check our website or app store listing for the most current availability information.

Payzar employs multiple layers of security to protect your data and transactions:

• Biometric authentication: Facial recognition and fingerprint checkouts
• SHA-512 Encrypted Webhooks: Real-time, tamper-proof transaction processing
• POPIA Compliance: End-to-end data encryption in transit and at rest
• AI-Powered Risk Engine: Automated fraud screening and transaction velocity tracking
• Ring-fenced Bank Settlement: External fiat funds reside in registered commercial bank accounts

To comply with South African Financial Intelligence Centre Act (FICA) guidelines and keep our network safe, Payzar operates a Dual-Tier Verification Framework:

Tier 1 (Micro-Merchants / Entry Level):

• Mobile number OTP verification
• South African ID / Passport parsing
• Biometric selfie liveness check
• Standard low-threshold limits (up to R3,000 daily / R24,000 monthly)

Tier 2 (Enterprise SMEs & High Volume):

• Full Customer Due Diligence (CDD)
• CIPC business registration documents
• Proof of business address / location
• Stamped bank account confirmation letter
• Higher custom limits and dedicated commercial terms

Payzar strictly adheres to the Protection of Personal Information Act (POPIA). Your personal information, identity verification records, and transaction histories are strictly encrypted and processed under explicit user consent. We never sell or share user data with unauthorized third parties.

If your phone is lost or stolen, take these immediate steps to secure your Payzar account:

1. Contact your mobile provider to suspend your SIM card
2. Use another device to visit www.payzar.co and log in to your account
3. Go to Security Settings and select "Remote Logout" to sign out of all devices
4. Freeze your account temporarily if you suspect unauthorized access
5. Contact support if you need assistance regaining access

Because Payzar requires biometric or PIN authentication for transactions, your data and account activity remain protected even if someone has physical access to your phone.

Payzar integrates Ozow payment rails to deliver seamless, instant checkouts:

• Ozow Instant EFT: Customers can pay invoices or top up balances directly from any major South African bank account.
• Dynamic Push-to-Pay QR: Merchants display a dynamic QR code on the Payzar POS app. Customers scan the QR code using their banking app or smartphone camera to approve instant payment.
• Ledger Confirmation: Once Ozow confirms payment, the merchant's Payzar virtual ledger updates instantly.

Payzar supports fast, secure funding via Instant EFT and related payment rails:

• Go to "Add Funds" in the Payzar app
• Select your preferred bank account or Instant EFT option
• Approve the payment in your banking app or using your device
• Once the bank confirms the transfer, your Payzar balance updates instantly

This approach avoids manual bank transfer delays and reduces card-chargeback risk while keeping settlement linked to your verified profile.

Withdrawing funds from your Payzar balance directly to your bank account is simple and real-time:

1. Navigate to "Withdraw" in the Payzar app
2. Enter the withdrawal amount
3. Select your verified South African bank account (account holder name must match your FICA profile)
4. Confirm with your PIN or biometric liveness authentication
5. Payzar triggers Ozow's Real-Time Clearing (RTC) Payout API to disburse funds directly to your bank account instantly

Payzar uses a FICA-aligned verification framework for transaction limits:

Tier 1 Micro-Merchants:

• Daily cap: R3,000
• Monthly cumulative limit: R24,000

Tier 2 Verified Business Accounts:

• Custom volume limits tailored to business capacity
• Higher thresholds available upon submission of CIPC registration and proof of business location

Limits are in place to protect against fraud and comply with financial regulations. Higher limits can be requested by contacting support and providing the required compliance documents.

Payzar Business equips informal traders with digital POS and management tools built for daily township commerce:

• Point-of-Sale (POS) Invoicing: Generate instant digital receipts and bill checkouts
• Inventory & Stock Tracking: Monitor stock levels and receive low-stock alerts
• Printable & Standee QR Codes: Display permanent counter QR codes for customer payments
• Sales Analytics & Reports: Track daily revenue, top-selling items, and profit margins
• Multi-Language Interface: Operates seamlessly in local languages including isiXhosa, Sesotho, Setswana, and more

Getting a printed QR code for your business is simple:

1. Upgrade to a Payzar Business account (if you haven't already)
2. Go to the "Business" section in the app
3. Select "QR Codes" and then "Create Printable QR"
4. Customize your QR code with your business name and logo
5. Choose from several design templates
6. Download the high-resolution file

Printing options:

• Print it yourself on any printer
• Use our partner printing service for professional materials
• Order signage through our partners (stickers, standees, etc.)

You can create multiple QR codes for different locations or purposes. Each code will route customer payments into your verified Payzar business ledger.

If a transaction fails, follow these steps:

1. Check your internet connection - Poor connectivity can interrupt transactions
2. Verify your balance - Ensure you have sufficient funds
3. Check transaction limits - You may have reached your daily limit
4. Restart the app - Close and reopen Payzar
5. Try again - Sometimes transactions fail due to temporary issues

If the problem persists:

• Check the "Transaction History" to see if the transaction is listed as pending or failed
• Contact support with the transaction reference number
• If funds were deducted but not received, we'll help trace the transaction

Most failed transactions automatically reverse within 15 minutes. If funds don't return to your account within 24 hours, contact our support team.

Updating your personal information depends on what needs to be changed:

Basic information (email, phone number):

1. Go to "Profile" in the app
2. Tap "Edit" next to the information you want to change
3. Follow the verification steps (OTP sent to new number/email)
4. Save changes

Name or ID number changes:

• Contact support directly for assistance
• You'll need to provide documentation supporting the change
• This may require re-verification of your account

Bank account changes:

1. Go to "Bank Accounts" in the app
2. Remove old bank accounts
3. Add new bank accounts (requires verification)
4. Set as default if desired

For security reasons, some changes may temporarily limit your account functionality until verification is complete.